Skip to main content
Careers News Contact us

Consumer experience

Central Adelaide LHN is committed to delivering a better experience for our patients and the community.

CALHN’s Consumer Experience Team has had specific training in LGBTQIA+ Awareness and are here to field your feedback in a respectful way.

All feedback is provided in a number of ways including through our consumer feedback process and the South Australian Consumer Experience and Surveillance System (SACESS).

South Australian Consumer Experience and Surveillance System (SACESS)

SA Health regularly surveys a random sample of patients aged over 16 years who had an overnight hospital stay at all public hospitals.

Within CALHN the surveys focus on patients who have stayed the RAH and TQEH with the survey conducted two months after discharge from these hospitals.

Asking patients to report on their experiences support efforts to place consumers at the focus of health care safety and quality improvements.

Consumer compliments, feedback or complaints

Provide feedback about your experience with any CALHN site or service.

This page was last updated 17 April 2025.

Related links

Concerns about your care

Information on how to raise concerns for your care if you see a sudden and unexpected change in hospital.

View
Informed consent

Informed consent is an integral component of the provision of quality, patient-centred healthcare.

View
Consumer partnering

Central to our culture is our commitment to collaborate with our consumers and community.

View
Community snapshot

The community snapshot helps to shape and improve CALHN services.

View
Back to top