Consumer experience

CALHN's commitment includes partnering with consumers and listening to the feedback consumers and their families provide us, giving us valuable information on where we are doing well and where we can improve.

Our Consumer Experience team has had specific training in LGBTQIA+ Awareness and are here to field your feedback in a respectful way.

All feedback is provided in a number of ways including through our consumer feedback process and the South Australian Consumer Experience and Surveillance System (SACESS).

SA Health regularly surveys a random sample of patients aged over 16 years who had an overnight hospital stay at all public hospitals.

Within CALHN the surveys focus on patients who have stayed the RAH and TQEH with the survey conducted two months after discharge from these hospitals.

Asking patients to report on their experiences support efforts to place consumers at the focus of health care safety and quality improvements.