Compliments and complaints

Central Adelaide Local Health Network (CALHN) is committed to providing safe and high-quality healthcare to all.

Your feedback is important – it helps us provide better services to the community. Care at CALHN should be inclusive and respectful of your gender and sexuality and cultural background, and CALHN’s Consumer Experience Team are trained in LGBTQIA+ awareness.

Feedback can be given about any CALHN site or service and can be:

• a suggestion
• a compliment
• a complaint
• advice.

Feedback is private and confidential:

• Kept private by federal law
• Not shared with any third-party
• Not part of your medical records.

If you include your contact details, we usually respond in 2 business days.

If you are at a CALHN site, speak to any of our staff. They can help you find the best person to talk to.

Our Consumer Experience team are expert listeners and can help you decide what you want to do next.

No matter what language you speak, we would love to hear from you.

Contact us if you need an interpreter or your language isn’t listed below.

All feedback is passed to the appropriate person.

If you have included your contact details we will usually respond in 2 business days.

We will work with you to find the best outcome.

If you don’t like our response, you can contact the Health and Community Services Complaints Commissioner (HCSCC).

The HCSCC is an independent service that can provide you with support and guidance.